Payments and Delivery
Please check below details information
PAYMENTS
We accept most well known payment methods:
The Payment Pages used on our site are secure – you can safely enter your card details to pay for your order.
There might be some exceptions where certain payment methods won’t be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can’t be paid with PayPal.
If you’re using a gift card and the amount on the gift card doesn’t cover the order cost, you can pay the remaining amount with another accepted method.
If you’re using a gift card and you don’t spend the whole amount, the remaining balance will be stored on that gift card.
You can’t buy gift cards using gift cards as a payment option.
If you are getting error messages when making a payment, please make sure you have entered all the details correct. You might want to contact your bank to make sure there are no problems with your card.
If you’re still experiencing problems, please contact us and include as much detail you can around the error:
– Error message you are seeing
– A description of the problem
– What payment method you are trying to use
– What products are you trying to purchase
– What internet browser you are using or if you are using our app
– Any other details that could be useful
If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us.
Your card provider will have more information.
If you are using PayPal, please contact them directly.
Once you’ve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.
This means you can’t cancel your order or make changes to it. This includes adding or removing items, changing colors or sizes, changing delivery address, delivery option or email address on the order.
You also can contact with us by email infor@gofootballkits.com to Make the change
ayment authentication or 3D secure are fraud prevention initiatives launched by card issuers.
Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.
How do I activate my card?
You register your card on your card provider’s site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.
Who do I contact for further information?
If you require more information around the payment authentication process, please contact your card issuer directly.
If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.
If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.
We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.
Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.
DELIVERY
Once you’ve placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option.
We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history.
If you aren’t receiving emails from us, please check your junk folder and add us to your safe list.
Depending on what delivery option you selected your order might still be out for delivery.
Standard Delivery – three (3) to seven (7) working days.
Next Day Delivery – next day if you place your order before 8pm and receive your order the very next day (excludes Public / Bank Holidays).
You can also check the status of your order using your tracking number we sent you in the confirmation email.
We dont charge any customs fees and improt duties ,you dont need pay any extra cost .
Our delivery partners will attempt to deliver your order three times.
Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.
Occasionally, an order gets damaged in transit and can’t be delivered.
You should be able to check the reason why it’s been returned by using the tracking link you got in the dispatch email.
If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us.
Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it.
If you require the items, we would ask you to place a new order.
Sorry to hear you’re having problems with your order.
If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours.
Please check to see if you have received a delivery card from the courier – it could have been slipped under your door, or delivered where you usually receive letters.
If you’ve checked for the card and have also already spoken with your neighbours, but still haven’t recovered your parcel, please contact us and we’ll be happy to help.
Keeping our customers, staff and business partners safe is our top priority.
We are operating our business as usual, with additional health and safety steps implemented, and following government guidelines.